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Shipping Information

Terms and Conditions of Delivery

We ship daily orders placed before 12pm. However, due to the complexity of the logistics by combining several suppliers, sometimes some orders can be delayed 24/48h.

 

Delivery time will depend on the destination country:

Shipments in Spain: 2 to 3 working days

Shipments outside Spain: 3 to 5 working days

Shipping Costs

The value of the shipment includes the packing of the purchased articles and the freights according to the chosen transport company. These values additionally depend on the weight and the country of destination.

 

Please note that some countries outside the European Union require the payment of taxes in order for items to enter the destination country. The carrier will advise you of the cost and you will be responsible for paying such taxes if applicable.

The articles will be well protected with the appropriate and ample packing so that they do not suffer during the trip.

After Sales Service

How to proceed in the event of an incident?

Incidence within 24/48 hours of receipt of the order and with symptoms of "beaten bulge":

All our articles leave the warehouse with the packaging in perfect condition. If you notice damage on the outside when receiving the package, it is IMPORTANT that you note it on the delivery note of the courier indicating for example: "BULGE/PACKAGING VISUALLY DETERIORATED".

If you communicate this incident within 24 hours of receipt of the order by scanning and attaching the delivery note, with this documentation we can claim the insurance of the courier. In this way, once the incident has been resolved, we will be able to send you a new product and remove the one that is deteriorated.

Incidences after 48 hours of the reception of the order and less than 15 days of the reception of the same one:

When a final customer calls to complain about the failure of a product, box or any anomaly it finds, it will be given the necessary attention. However, due to the nature of beauty and cosmetic articles, returns will not be accepted once they are opened from their original packaging.

We remind you that we only accept products with manufacturing defects or delivery incidents if they have been communicated to iGOshopping within the times established above.

Our Customer Service (SAC) will not accept incidents arising from misuse of the product or late notifications. Pre-acceptance of the draft does not imply full acceptance of the refund. You will know the amount that will be reimbursed in the final assessment of the SAC.

How can I replace a defective item?

After notifying us of the incident, as mentioned above, iGOshopping.eu will assign you a Return number and send you a new product within 24/48 hours. 

How do I return defective merchandise to iGOshopping.eu?

You will receive by e-mail the Returns Acceptance and collection instructions.

You must prepare the package in optimal conditions. To do this, insert all defective products into one or more large cardboard boxes. Please note that the original boxes of the products themselves must reach us intact, without stickers or damage. It is therefore essential to reinforce them with cardboard boxes and to seal them tightly.

On the outside of the package there must be a clearly visible label with the Return Number authorized by iGOshopping and the sender's details. We will reject all packages that do not arrive properly identified.

The warranty covers factory defects, in no case wear or misuse. We will only refund money for products that contain factory defects, so you should pay close attention to those that are already showing signs of wear or knocks. In the case of damaged packaging or packaging with transport stickers, 100% of the value of the product will not be returned. Therefore, it is important that the customer reinforces with another cardboard box the goods to be returned and does not damage the product itself.

Once the products have been received, the SAC of iGOshopping.eu will analyze each of them and, once they have been verified, they will be credited.

In which cases will iGOshopping.eu not return 100% of the value of the product?

- When the products show clear symptoms of misuse, unjustified wear, or arrive in an unhealthy state.

- In the case of products without a box or returned with a deteriorated box, or with transport stickers that make the boxes unusable, 50% of the value of the product will be discounted.

- In the case of products with a lack of parts or accessories, or whose description of the fault does not correspond to reality, the payment will not be made. 

VERY IMPORTANT:

No product returned to iGOshopping.eu that does not present anomalies or whose description of return does not correspond to reality will be credited, and will be deposited in our warehouse. You will receive a notice, from which you will have 7 days to confirm if you want the return of such goods, upon payment of shipping costs. If we do not receive confirmation or payment within 7 days, the goods will be destroyed in a recycling plant, without any possible subsequent claim to iGOshopping.eu.

When is the money returned?

Once the goods have been received in our warehouses, and after checking the state of the goods, they will be refunded according to the method of payment made by the customer.

What happens if an order cannot be delivered?

When an order is not received by the recipient, it is returned to our warehouse. Once it is received in the warehouse, it is managed by the SAC team and passes to the administration department to process the payment.

The shipment of the order, as well as the return to the warehouse, cause transport costs, which will have to cover the person who placed the order. Therefore, you will receive a payment corresponding to the return of the order, discounting the return freight.

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